I made the salesperson in the computer store show me that the items worked with my laptop before I purchased them.Ĭonsider this issue just purchased an HP Envy 13-ad1xx (from Costco): įrom page 23 of the User Guide for your HP computer:Ĭonnecting video devices using an HDMI cable But, if I can't get it working with an external monitor it is pretty much useless to me.ĮDIT: I returned the j5create adapter and purchased an Insignia brand USB-C to HDMI adapter. I really don't want to return this laptop. If I need to replace the monitor, I'd like a 27' IPS 4K flat (not curved) display. Do I need to buy a different monitor? If so, what monitor have you used with this laptop that you know works? Do I need a different USB-C to HDMI converter or is the j5create compatible with the Envy? Please tell me what I need to replace to get this to work: Nothing I've tried has made any difference. I even tried connecting the j5create adapter to external power (which is possible but not required) The HDMI cable works at 4k between my 4kUHD blu-ray player and my 4kUHD TV in the living room. The monitor works through HDMI with my other 2 laptops. On the other end, pressing the monitor detect button on the laptop says it can't find any additional monitors.Īll other ports on the j5create adapter are working-USBx2 and Ethernet. When I turn on the monitor it scans the HDMI port for some time and says 'no signal' and then turns off. This is a 1920x1080 monitor and I've switched my laptop to 1920x1080. Then connected my monitor to the box using an HDMI cable. I purchased a j5create USB Type-C Multi-Adapter (JCA374) which supports 4k HDMI (DisplayPort Alt Mode Compatible. Nothing I've tried will detect the screen. I'm trying to connect an external monitor. I just purchased an HP Envy 13-ad1xx (from Costco): Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

Display adapter not showing up